To my mom.
She was a very little and frail old lady.
They were four huge men used to deal with difficult people who usually received them violently, but after all, that was their job, they deliver legal notifications and as they usually were bearers of bad news, people always treat them bad.
They were apparently habituated to this and their attitude was very aggressive. I saw the scene from a distance and, knowing how they behave sometimes, I was getting ready to go and be ready to protect that old lady from any hostility.
They knocked at her door as if they were trying to smash it to pieces. The old lady opened the door and look at them with a smile, the expression of those four man was hard and cold, they were doing their job, so they didn’t need to be polite.
When she looked up to see their faces, she asked with a sweet smile: “Why those long faces? What happened to you?”
I was holding my breath expecting them to yell at her or do something violent as it is their usual behaviour, but this time something strange happened. They just looked at each other confused without knowing what to do or say.
One of them apparently the boss, immediately change his tone of voice and with a soft and polite voice told the lady something I couldn’t hear. She smiled and answered with her sweet voice things I couldn’t overhear clearly since I was not close enough. I was nervously observing the scene, and waiting to see if I had to intercede in anyway. Due to my training I was ready to respond in a fast way if needed, so I was just waiting for any sign of violence, since that was their typical Modus Operandi.
But this time, some kind of magic was taking place there, for I could see her chatting vividly and happily with them. She looked at each man directly in the eyes and softly talked probably nice things to them because to my surprise they all began to change their attitude.