To my mom.
She was a very little and frail old lady.
They were four huge men used to deal with difficult people who usually received them violently, but after all, that was their job, they deliver legal notifications and as they usually were bearers of bad news, people always treat them bad.
They were apparently habituated to this and their attitude was very aggressive. I saw the scene from a distance and, knowing how they behave sometimes, I was getting ready to go and be ready to protect that old lady from any hostility.
They knocked at her door as if they were trying to smash it to pieces. The old lady opened the door and look at them with a smile, the expression of those four man was hard and cold, they were doing their job, so they didn’t need to be polite.
When she looked up to see their faces, she asked with a sweet smile: “Why those long faces? What happened to you?”
I was holding my breath expecting them to yell at her or do something violent as it is their usual behaviour, but this time something strange happened. They just looked at each other confused without knowing what to do or say.
One of them apparently the boss, immediately change his tone of voice and with a soft and polite voice told the lady something I couldn’t hear. She smiled and answered with her sweet voice things I couldn’t overhear clearly since I was not close enough. I was nervously observing the scene, and waiting to see if I had to intercede in anyway. Due to my training I was ready to respond in a fast way if needed, so I was just waiting for any sign of violence, since that was their typical Modus Operandi.
But this time, some kind of magic was taking place there, for I could see her chatting vividly and happily with them. She looked at each man directly in the eyes and softly talked probably nice things to them because to my surprise they all began to change their attitude.
They were all fascinated listening to what that lady was telling them so cheerfully, after a few minutes they were all laughing and happily shaking her hand.
One of them gave her his business card and I could hear him saying that if there was anything they could do for her to let them know. They were very grateful for her kind words and for making their day, (so they said, really).
They left some legal papers to her and left with a smile in their faces at the same time that they kept waving good bye to this amazing lady.
I was in shock because I knew they had left bad news for her in those papers, but I was curious to know what had happened there in front of my incredulous eyes.
I then approached her and asked her if she was alright. She smiled at me and said that she was fine and thanked me for caring.
“These papers are not good news for me but they were just doing their job” she said.
“But how did you make them change their attitude? they arrived very aggressive at first.”
She looked at me still smiling and told me that everybody need love, if you treat them well, instead of offending them or responding their aggression with more aggression, then they will open up their hearts and respond accordingly.
“They need a sincere smile. They need a kind word too, there is nothing like receiving a compliment or a blessing from someone first thing in the morning. They are the reflection of the way they are treated by others. It is not their fault. I just received them with love and good will, so they answered in the same way. Everybody need kindness and warm words, never forget that “She ended the conversation still wearing a wonderful smile in her face before closing her door.
I since, have tried that advice many times probing its effectiveness. And although I haven’t reached her spiritual level yet, I trust someday I’ll be able to respond aggression with a smile and to be able of filling my heart with unconditional love for everyone who needs it around me.
In the meantime, I’ll keep practising at least smiling to those who are around me, whether I know them or not.